Policies

Thank you for your interest in working with Johns Hopkins University (JHU) students, and in collaborating with the Counseling Center in their care. We would like to provide you here with information about services at the Counseling Center, as well as answer some questions you may have while treating a JHU student.

The Counseling Center provides short-term psychological and psychiatric services to JHU students. We offer individual, group and psychiatric care. We also offer couples therapy, however only when both parties are students. While we do not have a specific time limit to our services, we are unable to offer long-term, intensive treatment that some students may require. As such, JHU students may be referred to community mental health providers and agencies for this, as well as a variety of other reasons. These include, but are not limited to, student preference for off-campus treatment, psychiatric services for students being seen by an off-campus provider, and adjunct services that our mental health clinicians do not provide (i.e., neuropsychological testing, coaching, etc.)

Please keep in mind the following guidelines about our services:

 

Backup Services
We are not available to provide back-up services for your students when you are on leave, vacation or are otherwise unavailable. Please make appropriate coverage arrangements for your patients.

 

Emergency Situations
In emergency situations, please direct the student to emergency psychiatric services at the local hospital (e.g., Union Memorial). We are not a psychiatric emergency unit and are unable to provide emergency services to your student.

 

Psychiatric Care at the Counseling Center
If a student you are seeing in psychotherapy requires psychiatric care, we encourage you to refer the student to a psychiatrist with whom you typically collaborate. Psychiatrists who consult for the Counseling Center are unable to see students for long-term psychiatric treatment, and cannot see students who have an off-campus provider.

 

Academic Non-Intervention
In situations involving academic issues, please direct your student to their academic dean or dean of student life. We have a non-intervention policy in academic matters and cannot provide support in these areas.

 

Fees / Insurance
Students are solely responsible for payment of off-campus fees that you and the student agree upon. Please note that students frequently request in-network service providers. If you are interested in becoming an in-network provider for Aetna, please contact Aetna directly.

 

Collaboration and Communication
The Counseling Center encourages the collaborative care of students with off-campus providers. During the transfer of care, and during treatment, we are available to answer questions that you may have about the case. If any issues arise during treatment that would be important for the Counseling Center to know (student drop-out from treatment, situations of risk, etc), we ask that you do not hesitate to contact us. Of course, we require the proper releases to be signed by the student in order to protect privacy and confidentiality.

Cases may also arise in which students make contact with the Counseling Center during the course of their treatment with you as their primary provider. For example we may see your student for an urgent care appointment or at the request of one of the deans. In the course of our contact with the student, he or she may voice issues that have not been discussed with you, and which may be relevant to treatment. In these cases, we typically encourage the student to voice their concerns to you directly. In situations where direct contact between the Counseling Center and you are necessary, we will obtain the appropriate releases and contact you to discuss any emergent issues.

 

Releases of Information
Please make sure that the student signs the appropriate releases allowing communication between you and the Counseling Center. We are otherwise unable to discuss any treatment information.

 

Using This Website to Contact the Counseling Center
Email sent through this website is not sent through a secure server. Therefore, please do not send confidential information to the Center through this site. Also, the email function of this website is not intended for use in communicating with the Counseling Center in urgent situations, or circumstances where it may be clinically necessary to contact the Counseling Center quickly. In such instances, please contact the Center by phone (410-516-8278). Communications sent through this site will be delivered to the administrator, Mary Haile. If your message is not intended for Ms. Haile, it may take additional time to reach its intended recipient.